Frequently Asked Questions

The Family Administrator, who has kindly taken the lead role in this process, has identified you as a close family member or friend of the person who has passed. They thought you would like to contribute some treasured memories of them to include in the Photo Tribute that will (most likely) be played at their farewell service.

The process of looking through photos of a loved one who has passed can bring up many different feelings and emotions. Please be kind to yourself as you navigate through this, and take a break any time you need. 

Looking through photos with other people can be helpful for some, and really hard for others. Just do what is right for you and those around you in each moment. There is no right or wrong way to do this.

There is no requirement for you to contribute to this process. If you don't want to, or you don't have photos, or the process is simply too much at this time, kindly just get in touch with your Family Administrator and let them know. They are likely going through a hard time too, so open communication is a good idea.

You will be invited to contribute to a Photo Tribute via an email from [email protected]. Log in instructions are in this email. If you cannot find your email, please check your junk folder, or contact your Family Administrator and request they invite you again.

You need an email address and password to log in to the euulo app and website. Please use the email address you were invited with as your email on the login page. Your password is contained within this email, or you can reset it when you log in. Your password is case sensitive (your email is not).

Your Family Administrator is responsible for allocating the number of requested photos to each Contributor. The number of photos you have been requested to submit can be found in your initial email, and can also be seen in the euulo app home screen.

Click the 'Add' button at the bottom of the screen. This will give you 5 ways you can add photos to the Photo Tribute. 

Scan photo: For printed photos use the inbuilt scanner and add them as you go. Phone gallery: This will link to the photos on your phone. Facebook: After logging in, you can access photos you have uploaded on Facebook, or have been tagged in. Instagram: After logging in, you can access photos in your Instagram feed (but you won't see your movies or stories). Computer: Photos on your computer or hard drive can be added via the euulo website. 

You can add up to your requested number of photos, and can edit and delete images before submitting your final selection. Once submitted, you cannot delete them unless you are the Family Administrator of the Photo Tribute. 

You can add images in the following formats: png, bmp, jpeg and heic.

Press 'Add' then press 'Scan photo'. 

Position the photo in view on a flat, plain background. 

Hold your phone directly above photo to scan, and hold your hand steady. Your scanner will preview on the screen, and automatically try to find the edges of your photo. It can automatically capture, or you can press the white button at the bottom of the screen at any time to take the scan. 

To save the scan, press the 'Save' button at the bottom of the screen. Additional cropping or edits can be made once you have pressed 'Save'. 

You can take one scan at a time, or take many scans of the same or different photos and then 'Save' them together. If a scan doesn't quite work the way you would like, you can press 'Cancel' then 'Discard' and try again. If you have made multiple scans and want to delete one before you 'Add' them, click the scan image in the bottom left corner and press the trash can button to delete before pressing 'Done' and 'Save'. 

If you have added more than one scan of the same photo, you can select the best option to upload back in the home screen by deleting the ones you don't wish to submit. 

TOP TIPS for best scanning results: 

Place each photo on a flat, plain background (i.e. a piece of plain paper, or a wooden table). If the photo has a lot of white in it, a darker background will work better. If the photo is quite dark, a lighter background will work better. The contrast at the edge is how the scanner finds the photos edges. 

Scan in a well-lit space away from direct light (i.e. lamps and sun). This will reduce glare or shadows showing in your scan. 

Working under a table or away from windows can reduce shadows and glare. If you are working at night, scan in a well-lit room, but avoid light from directly overhead.

Press 'Add' then press 'Phone gallery'. 

This will take you into your phone gallery. From here you can select photos to add. You can add up to your requested number of photos, and can edit and delete images before submitting your final selection. 

TOP TIP for easier photo selection: 

If using an iphone, you can access albums and favourites. As we all take so many photos nowadays, it may be easier to spend time reviewing and organising images in your camera roll to make your selection process less overwhelming.

Press 'Add' then press 'Facebook'. 

Log in using your Facebook username and password. It may be helpful to check what your username and password are before logging in. 

After logging in, you can access photos you have uploaded on Facebook and photos you have been tagged in. Select photos you wish to add by tapping them; these will be shown with a green border. Then press 'Done' at the bottom of the screen. This can be done more than once until you have contributed your maximum allowance. 

You can add up to your requested number of photos, and can edit and delete images before submitting your final selection.

Press 'Add' then press 'Instagram'. 

Log in using your Instagram username and password. It may be helpful to check what your username and password are before logging in. 

After logging in, you can access photos in your Instagram feed (but you won't see your movies or stories). Select photos you wish to add; these will be shown with a green border. Then press 'Done' at the bottom of the screen. This can be done more than once until you have contributed your maximum allowance.

Photos on your computer or hard drive can be added via the euulo website. You can find the link to log in to the website in your ‘Invitation to Contribute’ email from [email protected]. Log in to the euulo website using the same email address and password as you used in the euulo app. 

If you cannot find your email, please check your junk folder, or contact your Family Administrator and request they invite you again. 

Once you have logged in, click the hyperlink of the Photo Tribute you want to add photos to. Press the ‘ADD+’ button; this will take you to your computer files. Select the photos you wish to submit and press 'Open'. 

TOP TIPS: 

It may be easier to spend time reviewing and organising images on your computer or hard drive to make your selection process less overwhelming. This is important as once images have been added to the website (by pressing 'Open'), they have been submitted to the Family Administrator for review. Once submitted, you cannot delete them unless you are the Family Administrator of the Photo Tribute. 

You can add images in the following formats: png, bmp, jpeg and heic. 

Files can be converted to one of these formats in an external program if necessary.

Once photos have been added, you can edit them individually. You can only edit photos before they have been submitted. Only your Family Administrator can edit photos after they have been submitted. 

Select the photo you wish to edit by clicking the thumbnail. To edit, press the edit icon in the top centre of the screen. You can crop, rotate or resize images using the buttons at the bottom of the screen. 

Crop: Pull the white corner/s on your photo to the desired point/s. The photo can be moved in the background by dragging it. Press 'Done' once complete, or 'Cancel' to cancel. 

Rotate: Rotate your photo clockwise or anti-clockwise using the rotate icons at the bottom of the screen. Press 'Done' once complete, or 'Cancel' to cancel. 

Resize: Change the size format of your photo using the resize icon at the bottom of the screen. Once you have selected the size you want, press 'Done' once complete, or 'Cancel' to cancel. 

Undo: You can undo any edits using the undo icon at the bottom of the screen. 

TOP TIP: 

For additional editing options, please use any external editing tools available to you, prior to adding photos to euulo. Options may include the edit function on your phone gallery, Instagram filters etc.

As a Contributor, you can only delete photos before they have been submitted. 

Your added photos will preview in the euulo app. To delete any photos you don't want to submit, click the photo you want to delete and press the trash can icon in the top right corner. Confirm each deletion by pressing 'OK'. 

Once submitted, you cannot delete them unless you are the Family Administrator of the Photo Tribute.

Once you are happy with your selection of photos, press the 'Submit' button at the bottom of the screen. This can be done more than once until you have contributed your maximum allowance. All thumbnails showing in the screen will be submitted. You can see how many photos you have submitted underneath the photo thumbnails. 

Once photos are submitted, they are with your Family Administrator for review. Think of this like an email, once it is sent, it is with the recipient. 

Once you exit the euulo app, your submitted photos will no longer preview in the thumbnails, and any photos that have been added but not submitted will be deleted. You can add these again if you wish. 

If you are unsure what you have submitted, you can log in to the euulo website (see your ‘Invitation to Contribute’ email from [email protected]) and you can view all your submitted photos there.

The 'Add' button allows you to add photos from various sources into the euulo app. These show as thumbnails and can be edited or deleted before being submitted. The 'Submit' button sends all photos added in the app to the Family Administrator for review. Once photos have been submitted you cannot edit or delete them.

Here at euulo we have created a tool that allows you to easily show photos from all different eras and many different formats. 

As many older photos only exist in printed format, you can use our inbuilt scanner in the euulo app to add these photos. Look for beautiful photos in family albums, photo frames or even in old shoeboxes that are tucked away at the back of cupboards. 

Digital photos exist in many formats and are saved in many locations, such as phones, social media, computers and hard drives. The euulo app links directly to photos saved on your phone and in social media accounts. Digital photos stored on your computer and in external hard drives can be uploaded via the euulo website. 

You can add images in the following formats: png, bmp, jpeg and heic.

You do not have to add your full allocation of photos, but you can if you wish. It may be polite to let you Family Administrator know that you are not adding your full allocation so they know you have completed your role.

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