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Frequently Asked Questions

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What is euulo?

Euulo is an app and software developed specifically for the funeral industry. It allows families and friends to gather treasured memories of loved ones in their own space and time, and safely holds them for use in the Photo Tribute that is played at a farewell service.

How does euulo work?

There are three main roles that help build the most fitting Photo Tribute for your loved one. The first role is the Funeral Director, they oversee the process and have the legal rights to finalise and play the Photo Tribute. The Funeral Director also invites the Family Administrator. The Family Administrator is responsible for inviting Contributors, ordering and editing the Photo Tribute. The Contributors are family and friends who are invited to contribute photos of the loved one for the Photo Tribute. Euulo is the tool that helps pull everything together as simply and easily as possible.

What is the role of a Family Administrator?

The Family Administrator is a close friend or loved one of the person who the Photo Tribute is being created for (the 'deceased'). They have taken on the important role of managing part of the Photo Tribute on behalf of the deceased's family and friends. Note, the Funeral Director can also fulfil the role of Family Administrator. 

The Family Administrator is responsible for inviting Contributors, selecting and ordering submitted photos, and providing information on the song/s requested to be used in the Photo Tribute. (Contributors are other close family or friends that, once invited, will be able to submit photos for the Family Administrator to review). 

The Family Administrator can also submit photos. This needs to be done in the same way a Contributor adds photos - via the euulo app, by using the same username and password which was provided in the invitation email from [email protected]. The exception to using the app to submit photos is when you are uploading photos from your desktop or hard drive as this is done within the euulo website.

What is the role of a Contributor?

A Contributor is a close friend or loved one of the person who the Photo Tribute is being created for (the 'deceased'). The role of a Contributor is to add precious and cherished photos of the deceased for the Family Administrator to review. This is an important gathering role; their family is trying to get a representation of their experiences, to celebrate their life in the most fitting and beautiful way. 

Contributors are invited by the Family Administrator (or sometimes by the Funeral Director) through the euulo website. Contributors will receive an email from [email protected] with details on how to help contribute to the Photo Tribute

Help Menu for Contributors

Why have I been invited to contribute?

The Family Administrator, who has kindly taken the lead role in this process, has identified you as a close family member or friend of the person who has passed. They thought you would like to contribute some treasured memories of them to include in the Photo Tribute that will (most likely) be played at their farewell service.

This is really hard for me.

The process of looking through photos of a loved one who has passed can bring up many different feelings and emotions. Please be kind to yourself as you navigate through this, and take a break any time you need. 

Looking through photos with other people can be helpful for some, and really hard for others. Just do what is right for you and those around you in each moment. There is no right or wrong way to do this.

What if I don't want to - or don't have any photos to - contribute?

There is no requirement for you to contribute to this process. If you don't want to, or you don't have photos, or the process is simply too much at this time, kindly just get in touch with your Family Administrator and let them know. They are likely going through a hard time too, so open communication is a good idea.

How do I log in?

You will be invited to contribute to a Photo Tribute via an email from [email protected]. Log in instructions are in this email. If you cannot find your email, please check your junk folder, or contact your Family Administrator and request they invite you again.

What are my log in details?

You need an email address and password to log in to the euulo app and website. Please use the email address you were invited with as your email on the login page. Your password is contained within this email, or you can reset it when you log in. Your password is case sensitive (your email is not).

How many photos can I add?

Your Family Administrator is responsible for allocating the number of requested photos to each Contributor. The number of photos you have been requested to submit can be found in your initial email, and can also be seen in the euulo app home screen.

How do I add photos in the euulo app?

Click the 'Add' button at the bottom of the screen. This will give you 5 ways you can add photos to the Photo Tribute. 

Scan photo: For printed photos use the inbuilt scanner and add them as you go. Phone gallery: This will link to the photos on your phone. Facebook: After logging in, you can access photos you have uploaded on Facebook, or have been tagged in. Instagram: After logging in, you can access photos in your Instagram feed (but you won't see your movies or stories). Computer: Photos on your computer or hard drive can be added via the euulo website. 

You can add up to your requested number of photos, and can edit and delete images before submitting your final selection. Once submitted, you cannot delete them unless you are the Family Administrator of the Photo Tribute. 

You can add images in the following formats: png, bmp, jpeg and heic.

How do I scan a printed photo?

Press 'Add' then press 'Scan photo'. 

Position the photo in view on a flat, plain background. 

Hold your phone directly above photo to scan, and hold your hand steady. Your scanner will preview on the screen, and automatically try to find the edges of your photo. It can automatically capture, or you can press the white button at the bottom of the screen at any time to take the scan. 

To save the scan, press the 'Save' button at the bottom of the screen. Additional cropping or edits can be made once you have pressed 'Save'. 

You can take one scan at a time, or take many scans of the same or different photos and then 'Save' them together. If a scan doesn't quite work the way you would like, you can press 'Cancel' then 'Discard' and try again. If you have made multiple scans and want to delete one before you 'Add' them, click the scan image in the bottom left corner and press the trash can button to delete before pressing 'Done' and 'Save'. 

If you have added more than one scan of the same photo, you can select the best option to upload back in the home screen by deleting the ones you don't wish to submit. 

TOP TIPS for best scanning results: 

Place each photo on a flat, plain background (i.e. a piece of plain paper, or a wooden table). If the photo has a lot of white in it, a darker background will work better. If the photo is quite dark, a lighter background will work better. The contrast at the edge is how the scanner finds the photos edges. 

Scan in a well-lit space away from direct light (i.e. lamps and sun). This will reduce glare or shadows showing in your scan. 

Working under a table or away from windows can reduce shadows and glare. If you are working at night, scan in a well-lit room, but avoid light from directly overhead.

How do I add a photo from my phone?

Press 'Add' then press 'Phone gallery'. 

This will take you into your phone gallery. From here you can select photos to add. You can add up to your requested number of photos, and can edit and delete images before submitting your final selection. 

TOP TIP for easier photo selection: 

If using an iphone, you can access albums and favourites. As we all take so many photos nowadays, it may be easier to spend time reviewing and organising images in your camera roll to make your selection process less overwhelming.

How do I add a photo from Facebook?

Press 'Add' then press 'Facebook'. 

Log in using your Facebook username and password. It may be helpful to check what your username and password are before logging in. 

After logging in, you can access photos you have uploaded on Facebook and photos you have been tagged in. Select photos you wish to add by tapping them; these will be shown with a green border. Then press 'Done' at the bottom of the screen. This can be done more than once until you have contributed your maximum allowance. 

You can add up to your requested number of photos, and can edit and delete images before submitting your final selection.

How do I add a photo from Instagram?

Press 'Add' then press 'Instagram'. 

Log in using your Instagram username and password. It may be helpful to check what your username and password are before logging in. 

After logging in, you can access photos in your Instagram feed (but you won't see your movies or stories). Select photos you wish to add; these will be shown with a green border. Then press 'Done' at the bottom of the screen. This can be done more than once until you have contributed your maximum allowance.

How do I add a photo from my computer or hard drive?

Photos on your computer or hard drive can be added via the euulo website. You can find the link to log in to the website in your ‘Invitation to Contribute’ email from [email protected]. Log in to the euulo website using the same email address and password as you used in the euulo app. 

If you cannot find your email, please check your junk folder, or contact your Family Administrator and request they invite you again. 

Once you have logged in, click the hyperlink of the Photo Tribute you want to add photos to. Press the ‘ADD+’ button; this will take you to your computer files. Select the photos you wish to submit and press 'Open'. 

TOP TIPS: 

It may be easier to spend time reviewing and organising images on your computer or hard drive to make your selection process less overwhelming. This is important as once images have been added to the website (by pressing 'Open'), they have been submitted to the Family Administrator for review. Once submitted, you cannot delete them unless you are the Family Administrator of the Photo Tribute. 

You can add images in the following formats: png, bmp, jpeg and heic. 

Files can be converted to one of these formats in an external program if necessary.

How do I edit photos?

Once photos have been added, you can edit them individually. You can only edit photos before they have been submitted. Only your Family Administrator can edit photos after they have been submitted. 

Select the photo you wish to edit by clicking the thumbnail. To edit, press the edit icon in the top centre of the screen. You can crop, rotate or resize images using the buttons at the bottom of the screen. 

Crop: Pull the white corner/s on your photo to the desired point/s. The photo can be moved in the background by dragging it. Press 'Done' once complete, or 'Cancel' to cancel. 

Rotate: Rotate your photo clockwise or anti-clockwise using the rotate icons at the bottom of the screen. Press 'Done' once complete, or 'Cancel' to cancel. 

Resize: Change the size format of your photo using the resize icon at the bottom of the screen. Once you have selected the size you want, press 'Done' once complete, or 'Cancel' to cancel. 

Undo: You can undo any edits using the undo icon at the bottom of the screen. 

TOP TIP: 

For additional editing options, please use any external editing tools available to you, prior to adding photos to euulo. Options may include the edit function on your phone gallery, Instagram filters etc.

How do I delete photos?

As a Contributor, you can only delete photos before they have been submitted. 

Your added photos will preview in the euulo app. To delete any photos you don't want to submit, click the photo you want to delete and press the trash can icon in the top right corner. Confirm each deletion by pressing 'OK'. 

Once submitted, you cannot delete them unless you are the Family Administrator of the Photo Tribute.

How do I submit photos?

Once you are happy with your selection of photos, press the 'Submit' button at the bottom of the screen. This can be done more than once until you have contributed your maximum allowance. All thumbnails showing in the screen will be submitted. You can see how many photos you have submitted underneath the photo thumbnails. 

Once photos are submitted, they are with your Family Administrator for review. Think of this like an email, once it is sent, it is with the recipient. 

Once you exit the euulo app, your submitted photos will no longer preview in the thumbnails, and any photos that have been added but not submitted will be deleted. You can add these again if you wish. 

If you are unsure what you have submitted, you can log in to the euulo website (see your ‘Invitation to Contribute’ email from [email protected]) and you can view all your submitted photos there.

What is the difference between the 'Add' and 'Submit' buttons on the euulo app?

The 'Add' button allows you to add photos from various sources into the euulo app. These show as thumbnails and can be edited or deleted before being submitted. The 'Submit' button sends all photos added in the app to the Family Administrator for review. Once photos have been submitted you cannot edit or delete them.

Tell me about printed photos vs digital photos.

Here at euulo we have created a tool that allows you to easily show photos from all different eras and many different formats. 

As many older photos only exist in printed format, you can use our inbuilt scanner in the euulo app to add these photos. Look for beautiful photos in family albums, photo frames or even in old shoeboxes that are tucked away at the back of cupboards. 

Digital photos exist in many formats and are saved in many locations, such as phones, social media, computers and hard drives. The euulo app links directly to photos saved on your phone and in social media accounts. Digital photos stored on your computer and in external hard drives can be uploaded via the euulo website. 

You can add images in the following formats: png, bmp, jpeg and heic.

Do I have to add my full allocation of photos?

You do not have to add your full allocation of photos, but you can if you wish. It may be polite to let you Family Administrator know that you are not adding your full allocation so they know you have completed your role.

I have more photos to add than my allocation allows. What can I do?

Enter your content...

Will all my photos be used in the final Photo Tribute?

Enter your content...

Where is the help menu?

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Help Menu for Family Administrators

How do I log in to the euulo website?

You will be invited to be the Family Administrator for a Photo Tribute via an email from [email protected] (the Funeral Director will have been the person to set you up in euulo). Log in instructions are in this email. Use these instructions and log in at www.euulo.com/login

If you cannot find your email, please check your junk folder, or contact your Funeral Director and request they invite you again.

How do I invite family and friends to contribute?

Once you have logged into the euulo website, click the hyperlink of your Photo Tribute. This will take you to your Photo Tribute dashboard. 

Click 'Contributors' in the left-hand menu, then click the 'Invite Contributor' button. 

Complete the form for each Contributor you wish to invite. You can limit the number of photos they can submit and send a note or specific request in the 'Message' field. 

TOP TIPS 
We suggest a Photo Tribute have between 40 and 120 photos, so have a think about how many family and friends you are inviting to contribute and your total photo count. For example, to create a tribute with 50 photos, with 3 contributors, you could allocate them 10, 10 and 20 photos each, and contribute 10 yourself. You can allow people a few extra photos, but it will be up to you to omit some if the tribute becomes too long. 

On average a tribute with 40 photos requires one song*; one with 80 photos requires two songs*; and one with 120 photos requires three songs* (*average song length 3.5 minutes). 

Remember as the Family Administrator, you can select the final photos for the tribute and do not need to include them all. As well, you do not have to submit any of your own photos unless you choose to.

How do I see what people have contributed?

Click on the 'Contributors' tab in the left-hand menu. Here you will see your list of Contributors, whether they have accepted the invitation, and the number of photos they have submitted from the allocation given. 

To see the photos everyone has submitted, click the 'Photo Tribute' tab in the left-hand menu. Then click 'All photos' in your dashboard. This will show you every photo that has been submitted from all Contributors, including yourself. You can see the total number of photos added in the text box above the photos as well. 

Sometimes a Contributor may not fill the allocation of photos (i.e. you have asked for 20 photos and they submit 12). You can follow up with them to check if they have finished their contribution, or if they have more to add.

How do I resend an invitation to a Contributor?

Sometimes a Contributor may request for you to resend their invitation email. The best way to do this is to delete the Contributor and add them again. 

To do this, go into your Dashboard, select the Contributors tab, and find the relevant Contributor. In the far-right hand column click the three dots and press 'Delete'. Then add the Contributor again by pressing 'Invite contributor' and completing the relevant text boxes. Press 'Confirm' and they will receive a new email invitation.

How do I change the number of photos a Contributor can submit?

You can change the number of photos a Contributor is able to submit. To do this, go into your Dashboard, select the Contributors tab, and find the relevant Contributor. In the far-right hand column click the three dots and press 'Edit'. In the 'Limit number of photos' box, change the number of photos for that Contributor and press 'Confirm'. Let them know you have changed the number of photos they can contribute (an automatic email is not generated to them).

How do I create the Photo Tribute?

There are 7 steps to complete your part of this process. They are explained one by one below. Take each step one at a time. It may seem overwhelming at the start, but breaking the process into little pieces can help. Remember to be kind to yourself - you have taken on a huge role for your loved one by helping create what is likely to be one of the most treasured parts of their farewell service.

- STEP 1 -How to create a Photo Tribute - Selecting photos from the 'All photos' tab

Once all photos have been submitted by yourself and your Contributors, it is time to select the photos for the Photo Tribute. 

The 'All photos' tab contains every photo submitted by yourself and your Contributors. The 'Selected photos' tab is where the photos for the final Photo Tribute are shown. Step 1 requires you to push photos from the 'All photos' tab into the 'Selected photos' tab. 

There are two ways you can push photos through from 'All photos' to 'Selected photos': 1. Click the light green 'Select all' button. This will push all photos across. You can also deselect individual photos by unticking them in the top right corner of each individual photo. OR 2. In the 'All photos' tab you can select each photo individually by ticking the white box in top right-hand corner of each photo. 

In short, any photo with a green tick will be sitting in your 'Selected photos' tab.

- STEP 2 - How to create a Photo Tribute - Editing photos in the 'Selected photos' tab

In the selected photos tab, you can edit photos by clicking on the thumbnail, and using the tools in the edit function. You can crop, flip, rotate or delete images. You can also set a photo as the Cover Photo or Final Photo. 

Crop: Pull the corner/s or side/s on your photo to the desired point/s. The new frame can be moved around by dragging it. Press 'Apply Changes' once complete, or cancel. 

Flip: You can flip the photo horizontally or vertically by clicking the relevant function. Press 'Apply Changes' once complete, or cancel. 

Rotate: Rotate your photo clockwise or anti-clockwise using the relevant icons. Press 'Apply Changes' once complete, or cancel. 

Cover Photo and Final Photo: You can choose which photo becomes your cover photo (which starts the Photo Tribute) and which is the final photo in your tribute. Click 'Cover photo' or 'Final photo' here to make these selections. This will override any previous cover or final photo selection you have made. You can only have one cover photo and one final photo. Another way to select these two photos is to drag and drop the relevant photos into the correct order when you are back in the 'Selected photos' tab.

- STEP 3 - How to create a Photo Tribute - Ordering photos in the 'Selected photos' tab

The order in which you see photos on the 'Selected photos' tab is the order they will play in the Photo Tribute. You can easily change the order of them, by dragging and dropping into place. 

TOP TIP 

Some families like to have photos in a chronological order, other families like to group them into themes or life events, and some families like to shuffle them into a random order. Choose what feels right to you.

- STEP 4 - How to create a Photo Tribute - Checking details in the 'Tribute info' tab

The 'Tribute info' is what will show on the cover photo of your final Photo Tribute (using one of the templates selected in the next tab). You can leave this as it has been automatically filled, or alter it to include a nickname or the name your loved one was well known by. For example, Aunty Margaret Smith to was better known as Maggie so you could change this to ‘Maggie Smith’ or ‘Margaret “Maggie” Smith’.

- STEP 5 - How to create a Photo Tribute - Choosing your cover photo template in the 'Choose template' tab

The text fields shown here auto populate with the information on the 'Tribute info' tab. You can select how your cover (first) photo will look from the templates shown. If you wish to change the cover photo, it can be changed in the 'Selected photos' tab by pulling the photo you want into first place (or edit the relevant photo and select it as the 'Cover photo'). 

If you wish to have a more specific design, or the same design as the service sheet, you can request your Funeral Director upload that file to use as the cover photo, and select the blank template option. ..

- STEP 6 - How to create a Photo Tribute - Previewing the order in the 'Preview' tab

The 'Preview' tab allows you to flick through and see how your Photo Tribute will look when it plays. You can go back and make changes in any of the tabs, then preview again until you are happy with the final order and photo selection.

- STEP 7 - How to create a Photo Tribute - Adding music requests in the 'Add songs' tab

Now it's time to let your Funeral Director know what songs you would like the Photo Tribute to play to. This can be simple for some families, and very complex for others. If you need help, consider talking to the people closest to your loved one, or your Funeral Director may have some ideas to get you started. 

As a guide, a tribute with 40 photos generally needs one song, one with 80 photos needs two songs, and one with 120 photos needs three songs (at a song length of 3.5 minutes). 

Only your Funeral Director can upload music and export the final Photo Tribute, but your role is to let them know which songs and in what order you would like them to play. You can add songs in the order you wish them to play, or add notes in the text fields of what order you would like. 

Once you have completed this final step, your role is complete - congratulations. Please contact your Funeral Director to let them know the photo tribute is ready to have music added and be exported. 

Getting here was a really big commitment by you, so on behalf of your loved ones' family and friends, THANK YOU. 

TOP TIPS 

Please be as specific as you can with the song and artist, even noting the version of song you would like (e.g. live vs acoustic or original recording). 

We recommend selecting your music from Apple music or Spotify where you can 'share' or 'copy link' the music and paste this into the text field. This way the Funeral Director will get the correct version every time. 

Funeral Directors: we recommend using www.tunefab.com to download music converters that turn music links (i.e. Spotify and Apple Music) into MP3 music files for use in the Photo Tribute.

What is the difference between All Photos and Selected Photos?

The 'All Photos' tab will show every photo that has been submitted by yourself and your Contributors. The 'Selected Photos' tab contains the photos that the Family Administrator has selected from 'All photos' to be part of the final Photo Tribute.

Why am I the Family Administrator, and what if I don't want to be?

We aren't able to tell you who made the decision to set you up as Family Administrator. Oftentimes the Funeral Director discusses this role with the closest family of your loved one. If you weren't aware, perhaps they thought you would be the best person for the job but have just not been in touch with you yet - remember that everyone is going through a hard time at the moment so try to be kind to those around you, and yourself. 

If you do not wish to be the Family Administrator, please contact the Funeral Director and request that they find a new Family Administrator.

Help Menu for Funeral Directors

How do I add music to the Photo Tribute?

In the 'Add songs' tab, press the 'Upload song' button, and find the MP3 file from your computer. You can do this as many times as you need for each song. 

TOP TIPS
You can drag and drop songs to get them in the correct order. 

To convert music files we recommend using www.tunefab.com to download music converters that turn music links (i.e. Spotify and Apple Music) into MP3 music files.

How do I export a final Photo Tribute?

Press 'Export' and ‘Confirm’. You will be navigated back to your current Photo Tributes where you can download the MP4 file once it has rendered. You will also be sent an email with download instructions once it has rendered. Depending on the file size, this might take anywhere from a few minutes up to an hour. 

Top Tip: You are charged per Photo Tribute creation, not per export. If there are additional photos or changes that need to be made once you've already exported, please feel free to do this as needed.

Where do I download the final MP4 file of a Photo Tribute?

Navigate back to your ‘Current photo tributes’ list by clicking the euulo logo in the top left-hand corner. Under ‘Tribute link’ it will say ‘Download’ when the file is ready. If it is still being rendered, it will say ‘Processing’ so just wait a little longer. Click the ‘Download’ link which takes you to a preview of the Photo Tribute. We recommend watching the entire tribute, with sound, before you save it. 

If you are using Chrome, press the three dots in the bottom right-hand corner, and download your tribute from the pop-up menu. 

If you are using Safari, right click on the tribute preview then ‘download video’.

How do I create a new Photo Tribute?

Log in to your approved euulo account. On your dashboard, click 'Add new funeral' and complete the form details. These details will feed through to the 'Tribute info' and 'Choose template' tabs (which can be edited later if needed - note, the Family Administrator can also edit information in these two tabs later). Press 'Create new funeral' at the bottom of the page. 

The next (and very important) step is to invite a 'Family Administrator' to drive the Photo Tribute creation. They can invite additional family and friends to contribute, then edit and sequence photos and request specific music for you to add. 

Note that as a Funeral Director, you are able to act as a Family Administrator AND as a Contributor. It all depends on how much or how little you want to be involved in the process.

Is there a time limit?

When you set up the funeral, you can specify the date and time that photos are required by. This is communicated to the Family Administrator and Contributors when they receive their invitations. 

Make sure you allow sufficient time before the farewell service for the Family Administrator to edit and sequence their photos and request songs, and for you to add music and download the final MP4.

Can I re-export the Photo Tribute if changes are made at the last minute?

Yes. You are able to export a Photo Tribute as many times as is necessary - to allow the family time to make edits, or add missing photos at the 11th hour. Obviously, just allow enough time for the tribute to render and of course make sure you use the right export at the service. 

Photo Tributes are charged (or counted if you are on our GoodBuy subscription plan) per Photo Tribute set up, not per export. Flexibility to make changes or additions at the 11th hour is something we felt important to accommodate when designing euulo. Please note - only you as the Funeral Director have the rights to export the final Photo Tribute, so only you can complete this function.

How do I resend an invitation to a Family Administrator or Contributor?

Sometimes a Family Administrator or a Contributor may request for you to resend their invitation email. The best way to do this is to delete the Contributor and add them again. To do this, go into your Dashboard, select the Contributors tab, and find the relevant Contributor. In the far-right hand column click the three dots and press 'Delete'. Then add the Contributor again by pressing 'Invite contributor' and completing the relevant text boxes. Ensure that if this person is the Family Administrator, that you check the 'Make this person an admin for this funeral' button before pressing 'Confirm'. They will receive a new email invitation.

How do I change the number of photos a Contributor can submit?

You can change the number of photos a Contributor is able to submit. To do this, go into your Dashboard, select the Contributors tab, and find the relevant Contributor. In the far-right hand column click the three dots and press 'Edit'. In the 'Limit number of photos' box, change the number of photos for that Contributor and press 'Confirm'. Let them know you have changed the number of photos they can contribute (an automatic email is not generated to them).